Husky Intelligence Features
Interaction
                                            
                
                    Web Portals
                                        Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                                    
                
                    Forum To Reponse
                                        Creates tickets from forum questions that were not resolved within the community.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                                    
                
                    Tickets and Tagging
                                        Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                                    
                
                    Live Chat
                                        Embeds live chat capabilities within self-service tools.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                        
                    Web Portals
                                        
                Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
                            N/A
                        
                    
                    Forum To Reponse
                                        
                Creates tickets from forum questions that were not resolved within the community.
                            N/A
                        
                    
                    Tickets and Tagging
                                        
                Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
                            N/A
                        
                    
                    Live Chat
                                        
                Embeds live chat capabilities within self-service tools.
                            N/A
                        
                    Channels
                                            
                
                    Email
                                        Connects employees with customers through an email solution.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                                    
                
                    Social
                                        Connects employees with customers through a social media solution.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                                    
                
                    Live Chat
                                        Connects employees with customers through a live chat solution.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                                    
                
                    Phone
                                        Connects employees with customers through a calling solution.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                                    
                
                    Text
                                        Connects employees with customers through a text message solution.
                                    
                
                    
                        
                             
                                                    
                        
                            N/A
                        
                    
                
            
                        
                    Email
                                        
                Connects employees with customers through an email solution.
                            N/A
                        
                    
                    Social
                                        
                Connects employees with customers through a social media solution.
                            N/A
                        
                    
                    Live Chat
                                        
                Connects employees with customers through a live chat solution.
                            N/A
                        
                    
                    Phone
                                        
                Connects employees with customers through a calling solution.
                            N/A
                        
                    
                    Text
                                        
                Connects employees with customers through a text message solution.
                            N/A